Covid-19 updates for Jopana customers

May 02, 2020 4 min read

Covid-19 Updates

Follow this page to learn the latest updates and what they mean for you

Be prepared for delays

Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

Estimates are current as of July 1, 2020.

How Jopana is adapting to Covid-19?

Jopana works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.

We are continuing to fulfill as much as we can at our facilities.We appreciate that you're with us.

Shipping

Are there any shipping delays?

Yes. As of June 15, here are the approximate delays you can expect on top of the estimated delivery time:

US to US → 5 additional bus. days
US to Canada → 7 additional bus. days
US to Europe, Australia, New Zealand → 10 additional bus. days
US to Worldwide → 15 additional bus. days

EU to US, Canada, Australia, New Zealand → 25 additional bus. days
EU to Germany, the UK → 9 additional bus. days
EU to Spain → 16 additional bus. days
EU to Austria, France, Italy → 12 additional bus. days
EU to The rest of EUR → 20 additional bus. days
EU to Worldwide → 30 additional bus. days

Because of delays, we're routing US, Canadian, and Australian orders to Europe only when it's a product that we can't fulfill in the US or Mexico.

In Latvia, airlines are easing restrictions on flights, which means we'll be able to ship orders out more frequently. Right now, there are flights going out to Vilnius, Tallinn, Oslo, Frankfurt, Amsterdam, Helsinki, and Munich.

We're disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can't guarantee fast delivery.

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

Will shipping be more expensive for orders going from EU to US?

No, the shipping price you see for each region on our shipping page is the same regardless of where the order is shipped from.

For example, shipping a t-shirt to the US costs $3.99, whether we ship it domestically or from our facility in Europe.

The threshold for customs fees for orders going to the US is quite high, so it's unlikely you'll have to pay customs fees.

How long does it take to ship an order from EU to US and Canada?

As of May 20, the average delivery time for orders from our European facility to the US, Canada, and Australia is an additional 25 business days on top of the estimated shipping time. This time frame may change; we'll post updates here.

Moving forward, we're routing US, Canadian, and Australian orders to Europe only when it's a product that can't be fulfilled in the US or Mexico.

Are there any countries you don't ship to because of Covid-19? (Updated June 26, 2020)

We don't ship to the following countries: Algeria, American Samoa, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rep. Of Congo, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

We have started shipping to Antigua and Barbuda, Aruba, Barbados, Belize, Bosnia and Herzegovina, China, New Caledonia, Nicaragua, Moldova, Montenegro, and Trinidad and Tobago.

This list is current as of June 26, 2020.

We suspect this is temporary, and recommend that you also disable shipping to these countries on your platform.

Our carriers will let us know when service will resume, or whether there are more disruptions.

Is it safe to receive packages from areas where Covid-19 has been reported?

This is what the World Health Organization recommends:

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

Behind the scenes at our Partners Center
Our fulfillment teams are working hard to ship out your orders. We're working at basic capacity with extra precautions in place.

STILL HAVE ANY QUESTIONS?

  +6010-393-7937

  hello@jopana.my