Covid-19 updates for Jopana customers

May 02, 2020 3 min read

Covid-19 Updates

Follow this page to learn the latest updates and what they mean for you

Be prepared for delays

Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

We're closely communicating with our partners like Bella+Canvas to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. Consumers are generally more patient during this time, as even Amazon has expressed that it's experiencing delays of up to 1 month.

 

Estimates are current as of April 30, 2020.

How Jopana is adapting to Covid-19?

Jopana works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.

We are continuing to fulfill as much as we can at our facilities.We appreciate that you're with us.

Shipping

Are there any shipping delays?

Yes, you can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders.

We're also disabling Express and Overnight shipping methods for international orders as our carriers can't guarantee fast delivery.

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

Will shipping be more expensive for orders going from EU to US?

No, the shipping price you see for each region on our shipping page is the same regardless of where the order is shipped from.

For example, shipping a t-shirt to the US costs $3.99, whether we ship it domestically or from our facility in Europe.

The threshold for customs fees for orders going to the US is quite high, so it's unlikely you'll have to pay customs fees.

How long does it take to ship an order from EU to US?

As of April 17, the average delivery time for orders from our European facility to the US is 12 days. This time frame may change; we'll post updates here.

Are there any countries you don't ship to because of Covid-19?

We don't ship to the following countries: Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.

We also disabled shipping to China as our carriers have stopped service there.

We suspect this is temporary, and recommend that you also disable shipping to these countries on your platform.

Our carriers will let us know when service will resume, or whether there are more disruptions. Colombia is accepting mail again, so service has resumed.

Is it safe to receive packages from areas where Covid-19 has been reported?

This is what the World Health Organization recommends:

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

Behind the scenes at our Partners Center
Our fulfillment teams are working hard to ship out your orders. We're working at basic capacity with extra precautions in place.

STILL HAVE ANY QUESTIONS?

  +6010-393-7937

  hello@jopana.my