Domestic : RM5
International : Soon
All sales are final. There are no refunds or exchanges. If you received a different size or item than what you ordered, or your item(s) are defective, you must contact us within 5 business days to receive store credit only.
Please know your correct address and review it thoroughly before confirming your purchase. We use completely automated shipping software to insure that whatever address you enter is where your package will be delivered. In the event that you incorrectly enter your address, Jopana reserves the right to refuse a refund or reshipment of your order. Basically, if you don’t know your own address, that’s not our fault. By purchasing from this website you are agreeing to these terms and waive all rights to report such failed shipments as fraudulent or responsibility of the shipper.
Once your package leaves our warehouse, we have ZERO ability to assist you with tracking, failed deliveries, or lost/stolen packages. These issues can only be handled by contacting the courier directly. It is your responsibility to provide a correct mailing address where your items can be safely delivered. We are not responsible for lost/stolen packages once the courier confirms them as being delivered. These claims must be taken up with the courier and/or local law enforcement.