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We will collect total amount of payment after you mention your Order ID Number to us. And you can collect your goods after payment has been receive by us.
Our store located at :
Lot AC02, Auto Center Pandan City, Jalan Pandan Ria 1, 81100, Johor Bahru, Johor Darul Takzim, Malaysia.
Waze/Google Maps : Jopana.my Store HQ
You can tell us to ship your order to Post Parcel Point in your City. So you can do pick-up over the counter. A parcel point is an easy and convenient way to receive items in your city. The Parcel Points are available in central locations and during the opening hours of shops, also on weekends. The item will be in the parcel point selected by you the next day after 4 p.m., or some time later in some areas.
We do our best to ensure that each order arrives at your doorstep in perfect condition. In the unlikely event that your order doesn't arrive at your doorstep. Here is what you need to do.
Yes, we ship internationally. But, we’d like to stress that all delivery to physical addresses only as our shipping carrier Do Not deliver to P.O. Box or mailbox addresses
Jopana.my only ships on Monday to Friday (exclude weekends and public holidays).
If your order is being delivered to an office, hotel, etc., the carrier may accept the signatures of receptionists, and similar upon delivery and we shall be deemed to have fulfilled our entire delivery obligation for your order upon their signature/acceptance.