T&C

Privacy Protected

Your privacy as a user and customer is protected and guaranteed. JOPANA will not release or sell any of your personal information to 3rd parties. Some user information, such as cookies, visitor history and IP addresses, are gathered by us to enhance your experience on the site. This information is never shared with any outside party. All transactions are submitted and processed with 128 bit encryption using industry standard security protocols. If for any reason, you feel your security has been compromised, email support@jopana.my promptly.

Terms of Use

This site, and all contained materials, images, audio, video, copy, logos and designs are intended for personal use only, and may not be downloaded, distributed or used, in part or in whole, for any other purpose without the expressed written permission of JOPANA. You are strictly forbidden from copying, modifying, repurposing, editing or creating derivative works from the contents of this site. All contained materials are the intellectual property of JOPANA, its partners and collaborators. By use of this site, you are constituting your agreement to follow and be bound by these “Terms”.

Conditions

All products are subject to availability. Upon placing your order, you will receive a confirmation of available items pertaining to your order. Once an order is placed we are unable to modify or cancel said order. Shipping and handling charges are non-refundable. There are no refunds available on any products. All features, content, specifications, products, contracts and prices are subject to change at any given time without notice. The display or representation of any goods or services on this site does not guarantee their availability for purchase. By nature, most items are produced in limited quantities and may be out of stock. In the event that the item you’ve purchased is out of stock, your funds will be returned to you within 5 business days from original purchase date, excluding holidays. All prices and information on this site are accurate to the best of our abilities, however there may be rare occurrences where do to typographical errors or inconsistencies, misrepresentations applying to products, pricing or availability might exist. JOPANA reserves the right to change, correct or modify this information at any given time throughout your use of this site or stage of purchase.

Disclaimer

JOPANA offers no warranty or guarantee on any products or services sold. Items are sold in the best possible condition to the best of our knowledge.

Miscellaneous

Our goal is to fulfill your order as quickly as possible while protecting your information. Any further accommodations made in exception to any part of the “Terms” listed above are not guaranteed and done so by the will of JOPANA on a per case basis. Email support@jopana.my with any questions or concerns prior to order.

Return Policy

All sales are final. There are no refunds or exchanges. If you received a different size or item than what you ordered, or your item(s) are defective, you must contact us within 5 business days to receive store credit only.