WHEN WILL I GET MY ORDER?
It takes 1-3 days to fulfill order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
West Malaysia : 1-7 business days
East Malaysia : 4-14 business days
WHERE WILL MY ORDER SHIP FROM?
Your order will be ship from our shop in Johor Bahru.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbours in case the courier left the package with them.
SOME PRO TIP.
Pro tip: Package theft is on the rise. If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbours, get in touch with us at firstname.lastname@example.org with your order number.
If you did find it is our mistake in your delivery, we can send you a replacement order. Get in touch with us at email@example.com with your order number.
Pro tip: The Post Code is the most important part of the address. Use a simple tool like Google Maps to make sure you get it right!
HOW ARE YOUR PRODUCTS MADE?
We pick the fabrics used in our products with perfection in mind, which means that we only use materials that can convey what we wish for you, the consumer, to have.
Odour control, comfort, and quick drying characteristics are all considered before we select each piece of material.
From the furthest reaches of Asia to the cotton fields of Turkmenistan, we source our fabrics from all over the world to deliver apparel that are feature-packed from the start of the manufacturing process.
HOW DO I TRACK MY ORDER?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!